COVID-19 MORATORIUM - CUSTOMER COMMUNICATION
Dear Cardholder,

We hope you are following the guidelines of the local, state and national authorities, to keep yourself and your family safe and secure during the ongoing COVID-19 pandemic.

We are reaching out to extend our helping hand towards payments for your Bank of Baroda (BoB) Credit Card dues. This initiative is as per the guidelines of RBI, where a 3-month moratorium is permitted for payments due from 1st March 2020 to 31st May 2020. For your convenience, we are extending the moratorium to all customers who have been paying regularly till 29th February 2020.

The moratorium is summarised below:
 
arrow As advised by the RBI, the moratorium will be granted for 3 months i.e. for payments falling due between 1st March 2020 and 31st May 2020
   
arrow The moratorium is applicable for your BoB Credit Card dues as indicated in the statements dated 1st March 2020, 1st April 2020 and 1st May 2020
   
arrow You are eligible for the moratorium if your statement dated 1st March 2020 does NOT mention “IMMEDIATE” under the “Payment Due Date” column.
   
arrow If your 1st March 2020 statement mentions “IMMEDIATE” under Payment Due Date, please make the payment as advised on the statement or on call from our representatives, to make your BoB credit card account regular. Once your card account is regular and your statements of 1st April 2020 and 1st May 2020 do not mention “IMMEDIATE”, you will be eligible for the remaining moratorium period.
   
arrow If you are eligible for the moratorium, you may choose not to make any payment towards the dues indicated in the 1st March, 1st April and 1st May statements. No Late Payment Charges will be levied as part of the moratorium. Your card account will continue to be regular and will not be reported as overdue/delinquent during the moratorium period.
   
arrow However, as advised by the RBI, interest will continue to occur on the unpaid balance and fresh transactions, unless you pay the Total Payment Due. We recommend you continue to make payments to avoid/reduce accrual of interest.
   
arrow Please note that any payments already made towards your 1st March statement dues will not be refunded.
   
arrow If you have opted for Auto Debit, we will not debit your BoB savings account towards the payments due in the 1st April and 1st May statements, as per the moratorium guidelines. We request you to use the customised payment link sent via SMS, or use the Insta Pay option on our website, to continue making the payments if you would like to.
   
arrow As per current guidelines, the moratorium will end on 31st May 2020. Hence, the statement dated 1st June 2020 will require you to pay at least the Minimum Payment Due by the Payment Due Date, to avoid levy of Late Payment Charges and your credit card becoming overdue/delinquent. The statement will also have the interest accrued during the moratorium period, and will be part of payment due.
 

For more questions about the moratorium, please check the FAQ. You can also check the Most Important Terms & Conditions to understand how interest is charged on the unpaid balances and fresh transactions, if you don’t pay the Total Payment Due.

As you are aware, our customer service helpline is working with minimal staff. We encourage you to visit the customer portal for self-service of your credit card account to the extent possible. If you still need help, please write to crm@bobfinancial.com and we will try and respond at the earliest possible.

We are with you as we navigate the COVID-19 pandemic together, and assure you of our best services always.


Warm Regards,

BoB Financial