Dear Cardholder,

We hope you and your family are safe and secure during the ongoing COVID-19 pandemic, and are following the guidelines of the local, state and national authorities.

This communication is regarding extension of Moratorium on payments for your Bank of Baroda (BoB) Credit Card dues. This extension is as per the guidelines of RBI, where a 3-month Moratorium was first permitted for payments due from 1st March 2020 to 31st May 2020, and has been extended now for payments due from 1st June 2020 to 31st August 2020. For your convenience, we are offering the Moratorium to all customers who have been paying regularly till 29th February 2020.

The moratorium is summarised below:
arrow As advised by the RBI, the Moratorium, first granted for payments falling due between 1st March 2020 and 31st May 2020 has now been extended to payments falling due till 31st August 2020
arrow The Moratorium is applicable for your BoB Credit Card dues as indicated in the statements dated 1st June 2020, 1st July 2020 and 1st August 2020
arrow You are eligible for the Moratorium if your statement dated 1st March 2020 did NOT mention “IMMEDIATE” under the “Payment Due Date” column.
arrow If your 1st March 2020 statement mentioned “IMMEDIATE” under Payment Due Date, please make the payment as advised on the statement or on call from our representatives, to make your BoB credit card account regular. Once your card account is regular and your statements of 1st June, 1st July and 1st August do not mention “IMMEDIATE”, you will be eligible for the remaining Moratorium period.
arrow If you are eligible for the Moratorium, you may choose not to make any payment towards the dues indicated in the 1st June, 1st July and 1st August statements. No Late Payment Charges will be levied as part of the Moratorium. Your card account will continue to be regular and will not be reported as overdue/delinquent during the Moratorium period.
arrow However, as advised by the RBI, interest will continue to occur on the unpaid balance and fresh transactions, unless you pay the Total Payment Due. We recommend you continue to make payments to avoid/reduce accrual of interest.
arrow Please note that any payments already made towards your 1st June statement dues will not be refunded.
arrow If you have opted for Auto Debit, we will debit your BoB savings account towards the payments due in the 1st June, 1st July and 1st August statements. If you do not want us to debit your BoB savings account during the Moratorium extension, please respond to the SMS and E-mail you’ll receive from us shortly.
arrow As per current guidelines, the Moratorium will end on 31st August 2020. Hence, the statement dated 1st September 2020 will require you to pay at least the Minimum Payment Due by the Payment Due Date, to avoid levy of Late Payment Charges and your credit card becoming overdue/delinquent. The statement will also have the interest accrued during the Moratorium period, and will be part of payment due.

For more questions about the moratorium, please check the FAQ. You can also check the Most Important Terms & Conditions to understand how interest is charged on the unpaid balances and fresh transactions, if you don’t pay the Total Payment Due.

As you are aware, our customer service helpline is working with minimal staff. We encourage you to visit the customer portal for self-service of your credit card account to the extent possible. If you still need help, please write to and we will try and respond at the earliest possible.

We are with you as we navigate the COVID-19 pandemic together, and assure you of our best services always.

Warm Regards,

BoB Financial