Grievance & Redressal Mechanism - CREDIT CARD

Grievance & Redressal Mechanism

We believe that successful business depends on creating long lasting relationship with customers. For us, developing and sustaining long-term relationship is the most critical ingredient to competitive advantage.

BOB Cards has made it a top priority to be a customer friendly credit card company. We have setup a separate Customer Grievances and Redressal Cell, which takes care of all the enquiries, queries and complaints / grievances of the customers. We provide following type of support to our customers to deal with the customer's requirement more effectively and in-time.

Phone Call Support

If the Customer has any query or complaint, they can call us on any of the Area Office contact numbers provided with the list of Area Offices. Alternatively, they can also contact us on the following numbers of our Corporate Office.

IssuesEmail / Phone. NO.
Hotlisting of Card For urgent blocking of card please call on 1800 103 1006/1800 225 100 (24*7)Toll Free from MTNL/BSNL Lines) or SMS BLOCK <last 4 digits of your credit card number> at 9223172141 from your registered mobile number
Online blocking of card - https://online.bobcards.com
Billing related queries including duplicate Bill, wrong Bill, Non-receipt of Bill,
New Card in Lieu of Lost/Stolen card
1800 103 1006/1800 225 100 (24*7)
(Toll Free from MTNL/BSNL Lines)
Status of application / Credit Card dispatch / PIN dispatch / Card Conversion Please click here or call at Tollfree number 1800 225 100
Product information, New schemes1800225100 (24*7)
(Toll Free from MTNL/BSNL Lines)
All other queries crm@bobfinancial.com
1800 103 1006/1800 225 100 (24*7)
(Toll Free from MTNL/BSNL Lines)

Toll Free Numbers 1800 103 1006/1800 225 100 (24*7)

All other queries

Customers can also directly write to our

- Head Customer Service,BOB Financial solutions Limited  [formly known as Bobcards Ltd.]

15TH FLOOR, 1502/1503/1504, DLH PARK, S.V. ROAD, GOREGAON (WEST)
Fax. No.: 022-26764952

Please be ready with the following information before making a call : Your credit card number, your name, your contact phone number, your e-mail ID (If any).

For authorization related queries you can contact our 24 hours, Toll Free No.: line 1800 103 1006/1800 225 100 (24*7) (MTNL/BSNL Lines).

E-mail Support

Also, all the Area offices are having their e-mail IDs listed on the website of BOB Financial Solutions Limited. Customers can make contact to the nearest Area Office on the e-mail IDs or the Customer can also write an e-mail to us at crm@bobfinancial.com to register their queries/complaints.

Customer Grievances & Redressal Mechanism

We have also setup our customer grievances and redressal mechanism to address the complaints of the customers. Customers are requested to follow the following procedure, if the complaints are not addressed within the 3 working days.

Level Customer Service Response Time
Level1crm@bobfinancial.com3 Working Days
Level2crm1@bobfinancial.comNext 2 Working Days

* If your complaint is still un resolved, you can write to Ms. Jyoti Jain; Vice President - Customer Services
BOB Financial Solutions Limited
15TH FLOOR , 1502/1503/1504,
Mumbai- 400 102
Email Id: escalations@bobfinancial.com

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  • By applying for a credit card, I authorize BoB Financial & its representatives to call me or SMS me with reference to my request. This consent will override any regristration for DNC / NDNC. I also understand providing credit card is at the sole discretion of the Company.
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